Hourly Guided Tours in Panama City

Cancellation Policy

PANAMA TOURS COMPANY CANCELLATION POLICY At Panama Tours Company, we aim to deliver exceptional experiences for our guests. To ensure clarity and fairness, the following cancellation policy applies: Cancellations 48 Hours or More Prior to Tour Date: For standard tours, cancellations made at least 48 hours before the scheduled tour date are eligible for a full refund, minus any fees associated with payment processing (e.g., credit card fees or other transaction costs). Custom tours are non-refundable, as these experiences are tailored specifically to your preferences and involve pre-arranged services on your behalf. Cancellations Within 48 Hours of the Tour Date: For both standard and custom tours, cancellations made within 48 hours of the scheduled tour date are non-refundable due to the arrangements and costs already incurred. How to Request a Cancellation: To request a cancellation, please contact us via email, phone, or the booking platform you used to make your reservation. Include your booking details, such as the reservation number, tour date, and your contact information. Refund Processing: Refunds, when applicable, will be processed promptly. Please note that the time for the refund to reflect in your account may vary depending on your financial institution. Exceptional Circumstances: In cases of extreme weather, natural disasters, or unforeseen events affecting safety, Panama Tours Company may cancel or reschedule the tour. In such instances, guests will have the option to reschedule or receive a full refund, including payment processing fees. We understand that unexpected situations can arise, and we appreciate your understanding of our policies, which help us maintain the high quality of our services. Should you have any questions, feel free to reach out. Thank you for choosing Panama Tours Company. We look forward to welcoming you soon!

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