Gatun Lake & Panama Canal Boat Tour

Cancellation Policy

PANAMA TOURS COMPANY CANCELLATION POLICY At Panama Tours Company, we strive to provide exceptional experiences for our valued guests. To ensure that your booking is handled with transparency and fairness, we have established the following cancellation policy: 1. Cancellations 48 Hours or More Prior to Tour Date: If you need to cancel your tour reservation, please notify us at least 48 hours or more before the scheduled tour date. In such cases: You will receive a full refund of the tour cost, minus any fees associated with the payment processing platforms (e.g., credit card processing fees, transaction fees, etc.). 2. Cancellations Within 48 Hours of the Tour Date: Cancellations made within 48 hours of the scheduled tour date are non-refundable. We regret that we cannot offer refunds for cancellations within this timeframe as we will have made arrangements and incurred costs on your behalf. 3. How to Request a Cancellation: To request a cancellation, please contact Panama Tours Company through our designated contact methods, including email, phone, or the booking platform you used to make your reservation. Please be sure to provide your booking details, including the reservation number, tour date, and your contact information. 4. Processing Time for Refunds: Refunds, when applicable, will be processed as promptly as possible. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution and payment processing platforms. 5. Exceptional Circumstances: In the event of exceptional circumstances, such as extreme weather conditions, natural disasters, or any unforeseen event that may impact the safety or feasibility of the tour, Panama Tours Company reserves the right to cancel or reschedule tours. In such cases, guests will have the option to reschedule their tour or receive a full refund, including any payment processing fees. We understand that unexpected situations may arise, and we appreciate your understanding of our cancellation policy, which allows us to maintain the quality of our services and experiences. Should you have any questions or require clarification, please do not hesitate to reach out to us. We are here to assist you and ensure that your experience with us is enjoyable and memorable. Thank you for choosing Panama Tours Company for your travel adventures in Panama. We look forward to welcoming you and providing you with unforgettable experiences.

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